Refund Policy for Tours & Sightseeing
Tour Cancellation
In case of cancellation of your tour/adventure due to any reason (personal, weather conditions, flight cancellation, disasters, etc.), the advance/partial/full payments are refundable after subtracting/excluding:
1. expenses caused due to payments for advance bookings/reservations to hotels and opportunity cost of booked/reserved vehicles. Advance payments for most hotel properties & most vehicles especially during peak-season are non-refundable & non-transferrable
2. service charges of upto 19% on the total received payments. A fair service charge is applied on cancellation based on the time and effort put into planning the tour and organizing the logistics, not to mention the opportunity cost of the tour planner. The service charge will not apply to payments received for domestic airfare.
Domestic Airfare Cancellation
Latest airline conditions will apply to airfare in case of cancellations depending on the airline company. Each airline has different refund policies for different destinations.
Tour Amendments/Change Policy
Change(s) in itinerary after advance payment
Extra charges will apply to any changes/amendments made by our guest(s) after making their advance payments. This includes (but is not limited to) increasing/decreasing the number of days, adding/removing destinations or attractions, etc. Invoice for extra costs will be billed by the company at the earliest as part of the policy. Payments should be organized at the earliest by our guest(s).
Change(s) in itinerary during tours
Extra charges will apply to any changes/amendments made by our guest(s) while the tour is ongoing. This includes (but is not limited to) increasing/decreasing the number of days, adding/subtracting destinations or attractions, etc. Invoice for extra costs will be billed by the company at the earliest as part of the policy. Payments should be organized at the earliest by our guest(s).
Change(s) in accommodation during tours
Extra charges will apply to any changes/amendments made by our guest(s) while the tour is ongoing. This includes (but is not limited to) changing reservation dates, hotels, increasing/decreasing the number of nights, number of rooms, room category, etc. Invoice for extra costs will be billed by the company at the earliest as part of the policy. Payments should be organized at the earliest by our guest(s).
Domestic Airfare Change
Latest airline conditions will apply to airfare in case of changes depending on the airline company. Each airline has different refund policies for different destinations.
Tour Dates (Delays/ Postponements)
In case of delaying/postponing of your tour/adventure due to any reason (personal, weather conditions, flight cancellation, disaster, etc.) to a later date, month or year, the received payments (advance or full) shall be safe with Explore North Pakistan. In this case, a new quotation should be requested on a later date and Explore North Pakistan. Must be contacted ahead of the tour/adventure for organizing logistics. Normally the prices of services (for instance hotels) vary between the peak and non-peak seasons and also increase every year. The new quotation will only be adjusted with the received payments (for the delayed tour) after subtracting/excluding:
1. Expenses caused due to payments for advance bookings/reservations to hotels and opportunity cost of booked/reserved vehicles. Advance payments for most hotel properties & most vehicles especially during peak-season are non-refundable & non-transferrable.
2. Service charges of upto 12% on the total received payments. A fair service charge is applied on delays/postponements based on the time and effort put into planning the tour and organizing the logistics, not to mention the opportunity cost of the tour planner. The service charge will not apply to payments received for domestic airfare.
For more information please conatct Explore North Pakistan